If you need to speak with your doctor please book a telephone consultation or contact our reception desk. You may be asked to make an appointment to see the doctor for a more comprehensive assessment. At the receptionist’s discretion they may take a message and the doctor will call you back. We do not use email to provide medical advice.
All results need to be interpreted by the doctor and discussed with the patient. Due to the COVID-19 pandemic we are currently offering telephone consultations to discuss results, unless the doctor needs you to attend. We request that you book an appointment within one week of having the test to review your results even if you are not called in.
In the interest of your health, repeat prescriptions and referral letters will generally require a consultation with the doctor. Due to the COVID-19 pandemic, we are currently offering to do these consultations by telephone.
Our practice is committed to providing you with the best preventative care possible. We may issue you with a reminder notice on some occasions. If you do not wish to be part of this system please let your doctor or reception staff know.
Our practice is mindful that even if patients have provided electronic contact details, they may not be proficient in communicating via electronic means and patient consent needs to be obtained before engaging in electronic communication. Electronic communication includes email, facsimile and Short Message Service (SMS). Communication with patients via electronic means is conducted with appropriate regard to privacy
We have a non-attendance policy for all GP appointments. If you do not attend your appointment and no notice is given to reception at least 2 hours prior to the appointment time, it will be recorded as a non-attendance. After one missed appointment, a fee of $25 ($50 for a missed long/double appointment) applies before you can make further bookings. Please see reception for further details.