If you have had a negative experience when visiting our practice, we would like to know. Please feel free to discuss any problems you may have with our principal doctor. Alternatively, you may want to ask our reception staff for a complaint form and hand it back to us in person, by email or by post. You may remain anonymous. All complaints are taken seriously.
Complaints can also be made to:
NSW Health Care Complaints Commission
Locked Mail Bag 18
Strawberry Hills NSW 2012
1800 043 159
Family Doctors Berala has been conducting a patient survey to gather feedback on how we can improve our services to the community. We are very thankful to all the patients who have participated. We have received a lot of compliments and encouragement which has made us very happy. A few common issues have been brought to our attention and we are endeavouring to address as follows.